Shipping policy

Processing Times
Most orders are processed within 3–10 business days depending on the type of product, customization, and current workload. Custom projects, bulk orders, and handmade items may require additional production time.

Shipping Methods
Orders are shipped through trusted carriers such as USPS, UPS, or FedEx. Shipping method and tracking information will be provided once the order has been fulfilled.

Shipping Delays
Delivery estimates are provided by the shipping carrier and are not guaranteed. Inmortales Co. is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances outside of our control.

Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping charges to resend.

Lost or Damaged Packages
Once a package has been transferred to the shipping carrier, Inmortales Co. is not responsible for lost, stolen, or damaged packages. Customers must contact the shipping carrier directly for claims related to shipping issues.

Custom & Handmade Products
Due to the custom nature of many products, all sales are final once production has started.

International Shipping
International customers are responsible for any customs fees, import taxes, or duties required by their country.

Questions
For questions regarding your order or shipping status, please contact us directly through our website or social media pages.